NEUSPEED RS Wheels - Return and Refund Policy
Thank you for choosing NEUSPEED RS Wheels for your aftermarket wheel needs. We value your satisfaction and strive to provide you with high-quality products and exceptional service. Please read our Return and Refund Policy carefully to understand the terms and conditions of returning or exchanging your purchase.
**1. Returns and Exchanges:**
We accept returns or exchanges within 7 days or one week of the delivery date. If 7 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange. Exceptions can be made under certain circumstances.
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in unused and in the same condition that you received it.
- The item must be in its original packaging.
- A valid proof of purchase must be provided.
**3. Restocking Fee:**
All eligible returns are subject to a potential 20% restocking fee. This fee is calculated based on the original purchase price of the item being returned. The restocking fee helps cover the cost of inspecting, processing, and restocking the returned item.
**4. Return Shipping:**
The buyer is responsible for the return shipping fees. We recommend using a trackable shipping method to ensure the safe and timely return of the product. NEUSPEED RS Wheels is not responsible for any lost or damaged returns during transit.
**5. Outbound Shipping Cost Deduction:**
In the case of a refund, the original outbound shipping fee that was included in the purchase price will be deducted from the refund amount. This deduction helps cover the cost of shipping the item to the buyer.
**6. Refund Processing:**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, as per your payment provider's policies.
**7. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving the product. We will provide instructions for returning the item, and upon inspection, we will either issue a full refund, exchange the item, or provide a replacement, as applicable.
**8. How to Initiate a Return or Exchange:**
To initiate a return or exchange, please follow these steps:
- Contact our Customer Service team at firstname.lastname@example.org or by telephone at 805.388.7171 to inform us of your intent to return or exchange the item.
- Provide your order number, a description of the item you wish to return or exchange, and the reason for the return.
- Wait for instructions from our Customer Service team on how to proceed with the return.
**9. Non-Returnable Items:**
Certain items are not eligible for return or exchange, including:
- Wheels that have been mounted to a tire.
- Customized or personalized items.
- Items that were sold at a "sale" price
- Items that have been used or show signs of wear.
**10. Changes to the Return and Refund Policy:**
NEUSPEED RS Wheels reserves the right to amend this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website.
By making a purchase from NEUSPEED RS Wheels, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.
If you have any questions or concerns regarding our policy, please feel free to contact our Customer Service team at email@example.com or by calling 805.388.7171.
Thank you for choosing NEUSPEED RS Wheels.
NEUSPEED RS Wheels
3300 Corte Malpaso
Camarillo CA 93012